Are you a Minecraft player? Do you love spending countless hours in the game on your favorite Xbox console? Then you might have faced the issue where the game does not let you log in to Xbox Live, have you?
Well, a lot of other players have faced this issue where Minecraft shows the error 0x87DD0005 with a message that says “We couldn’t sign you in to Xbox Live”. Are you facing the same issue? Then here are some fixes you can use to solve the issue of error 0x87DD0005 with a message we couldn’t sign you in to Xbox Live –
RUN XBOX APP AND MICROSOFT STORE TOGETHER IN THE BACKGROUND
This is the first thing you can try to solve the issue of the error 0x87DD0005. You have to keep the Xbox app and the Microsoft Store running in the background. The most important thing is that you should log in with the same account on both apps.
So whenever you try to log into the Minecraft Launcher, make sure that you have both these apps running in the background. And also make sure that the account you to log into the Minecraft Launcher is the same as that you use in the Microsoft Store and the Xbox app. This might solve the issue for you.
LOG OUT OF BOTH THE MICROSOFT STORE AND THE XBOX APP
If the problem does not get solved by having both the apps in the background, you can try solving it by removing them. Yes, you have to log out of both the Xbox App and the Microsoft Store.
For this, just go to your profile and click on sign out. Now go on and log into the Minecraft account using the same account. You might not receive the error code anymore.
DELETE THE XBOX CREDENTIALS
This is the next thing you can try to do if nothing out of the above two works. You have to delete the credentials of the Xbox. Here are the steps using which you can do so –
- Press the Windows and R buttons together to open up the Windows search.
- Once opened, go in and type Credential Manager in the search tab and then open it.
- In the Credentials Manager, go to Windows Credentials. Scroll down until you find either Xbl/Grts/Devicekey or Xbl/Devicekey or both of them.
- Imagine you found Xbl/Grts/Devicekey. Go ahead and expand it by clicking on it. Then click on Remove and finally select Yes. Doing this will remove the Xbox Credentials. Do the same with Xbox/Devicekey and remove it.
- Next, go ahead and restart your computer. After restarting, launch the Minecraft Launcher and try logging in. This might hopefully solve your issue.
HAVE THE GAMING SERVICE AND XBOX IDENTITY PROVIDER INSTALLED
Yes, this is one of the most important things to take care of. You have to make sure that you have both Gaming Service and the Xbox Identity Provider installed. Here is how to get them –
Xbox Identity Provider
- Go to Microsoft’s official website and search for Xbox Identity Provider. You will get it
- Once you find it, click on Get. It will prompt you to open the Microsoft Store, so go ahead and click on Open.
- Once you are taken to the Microsoft Store, you can simply go and install the Microsoft Xbox Identity Provider.
- You can next go ahead and try launching the Minecraft app and logging in.
If you face any issues while logging in, you will have to install the Gaming Service. Here is what you have to do –
- Before installing the Gaming Service, uninstall it first if you have it in your system.
- Next, open the Windows Search and type Power Cell in it. Search for it and open it.
- After opening, make a right-click on the Windows Power Cell.
- Next, click on Run as Administrator, and then click on Yes to allow.
- Once you do this, you will have the option to install the Gaming Service.
- Go to the Microsoft Store, make a search for Gaming Service and install it.
- Try to log in to the Minecraft launcher now. You will have the problem solved.
This was everything you need to know about how to solve the error Error 0x87DD0005 with a message we couldn’t sign you in to Xbox Live. Follow Digi Statement for more guides like these.
