If you’re experiencing issues with The Settlers: New Allies not launching, crashing, freezing, or showing a black screen on your PC, then you are at the right place. There are several steps you can take to troubleshoot and fix the problem. We have mentioned all the workarounds in this guide.
Fix: The Settlers New Allies Not Launching, Crashing Issues
1) Native Resolution
The first thing to check before launching this game is that your desktop’s resolution is set to the monitor’s native resolution. If not, then you must go to “Display Settings” from the Windows Search Box and select the monitor’s native resolution.
2) Verify the game files
The game files may have become corrupted, causing issues with launching and gameplay. To verify the game files, go to your game library on the launcher or platform you are using and right-click on The Settlers: New Allies. Select the option to “Verify Game Files” or “Repair Game Files” to ensure that all necessary files are present and in working order.
3) Add the -dx11 command to launch the game
Adding the “-dx11” command to launch the game might fix crashing problems. To add this command in Epic Games Launcher, open Epic Games, and go to Settings from your profile icon at the top right corner. Scroll down to the bottom to see “The Settlers”. Click on the game title to expand it and check the “Additional Command Line Arguments” option. Now, enter “-dx11” and then launch the game.
If you are using Ubisoft’s game launcher, then you should open the app and go to the game library. Here, you must click on the 3 dots present on the game’s banner and select “View Game Details”. In Properties, you can add the same command under “Game Launch Arguments”.
4) Select dx11 in the Game’s Settings
By default, the game runs on DirectX 12. To run the game on DirectX 11, you can select DX11 in the Graphics Settings.
5) Run as Administrator
Running The Settlers: New Allies as an administrator can sometimes help to resolve issues with launching or gameplay. Right-click on the game’s .exe file and select “run as administrator” to see if this fixes the problem. To find this game’s path, you can head to its Local Files section in Properties from Epic Games Launcher or Ubisoft Store.
6) Allow the .exe file to Windows Security
To allow the game through Windows Firewall, you need to open the “Virus and threat protection” settings by typing it into the Windows Search Bar and hitting enter. Scroll down to the bottom and select “Manage Ransomware Protection”. Then, choose “Allow an app through controlled folder access” and click “Yes” to allow. Next, click on the “+” icon and select “Browse all apps”. Navigate to the game installation folder of The Settlers New Allies and add The_Settlers.exe file to the list. For the game installation folder, refer to the 2nd method above. Additionally, you must add the The_Settlers_plus.exe file, which can be found in the same location.
7) Clear Ubisoft Connect Cache
Go to This PC > C Drive > Program Files (x86) > Ubisoft > Ubisoft Game Launcher. Here, rename the “cache” folder and then try to launch the game.
8) Disable Overlays
To disable overlays, you need to shut down any app that displays an overlay over other apps, such as Discord, Steam, Xbox Game Bar, Ubisoft Connect, and others. These apps can cause issues while running other applications. To disable them, you can go to their respective settings and look for an option to turn off the overlay feature.
9) Perform a Clean Boot
To perform a clean boot in Windows, follow these steps:
- In the Windows search bar, type “System Configuration” and select the first result.
- Go to the Services tab.
- Check the box that says “Hide all Microsoft Services”.
- Click on “Disable All”.
- Click “Apply”, and then click “OK”.
After you have completed these steps, you will see an option to restart your PC. Restart your computer and try launching the game again. Performing a clean boot can help in resolving issues related to conflicting software or services.
10) Reinstall Files in Support Folder
Go to the game installation folder and open the Support Folder. In the Software folder, run the “VC_redist.x64” file as an administrator. Repair or install this file to resolve the crashing issues.
11) Clean Installation of Graphics Drivers
If you have an NVIDIA graphics card, you can download the latest drivers from the NVIDIA website. If you have an AMD graphics card, you can download the latest drivers from the AMD website. It is recommended that you perform a clean installation of the drivers to ensure that any existing issues with the previous installation are removed.
12) Install Visual C++ Files
Installing the X86/X64 versions of Visual C++ files from the Microsoft website can also resolve this issue. To do that, follow these steps:
- Go to the Microsoft Visual C++ download page.
- Download the appropriate version of the Visual C++ files depending on your system’s configuration (32-bit or 64-bit).
- Open the downloaded file and follow the installation wizard’s instructions to complete the installation process.
- After the installation is complete, restart your computer to ensure that the changes take effect.
13) Run on a Dedicated Graphics Card
It is possible that the game is not running on the dedicated graphics card, and instead, it is running on the integrated graphics card. To run the game on the dedicated graphics card, follow these steps:
- In the Windows Search Bar, type “Graphics Settings” and hit enter.
- Click on the “Browse” button, and navigate to the game installation folder to select “The_Settlers.exe” and add the application to the list.
- Now, select “Options” and make sure that the “High Performance” option is checked
- After this, also add “The_Settlers_Plus.exe” file and repeat the steps.
14) Adjust graphics settings
Adjusting the graphics settings can help to reduce strain on your PC and prevent crashes or freezing. Lowering the graphics quality, disabling certain effects or features, or adjusting the resolution may help to improve performance
17) Check for Windows updates
Make sure that your operating system is up-to-date with the latest patches and updates. Some system updates can include important bug fixes and improvements that could help resolve issues with launching or playing The Settlers: New Allies.
18) Unplug Unnecessary Devices
If you have connected any unnecessary devices to your PC, then you must disconnect them and then launch the game.
19) Reinstall the game
If none of the above methods helped you out, you may need to uninstall and reinstall the game. This can help to ensure that all necessary files are present and in working order. It is recommended to reinstall the game on an SSD.
This brings us to the end of this guide. It was everything about fixing The Settlers New Allies Not Launching, Crashing Issues. If you found this guide helpful, share it with your friends.
Related: Wild Hearts Not Launching, Crashing, Stuttering & Freezing Issue On PC: How to fix it?