BT Mobile is a very well-known telecom service provider from BT Consumer which is a division of BT Group at United Kingdom and it was launched in March 2015. The company uses EE network through an MVNO agreement that was signed in March 2014 and also uses the spectrum it won in the 4G auction of 2013. The telecom operator operates with BT Business Mobile that is offered by BT Business and Public Sector division.
The telecom operator has been released as a SIM-only service and had around 400,000 customers as stated in 5th May 2016. The service of BT Mobile has various attractive features. Subscribers of BT Mobile can watch BT Sport with the dedicated mobile streaming platform. But you will need a paid subscription if you want to watch it through television. Subscribers can also have unlimited access to BT Wi-Fi irrespective of the data allowance in their plan. Connection for BT Wi-Fi can be made with an internet browser or the dedicated BT Wi-Fi application.
BT Mobile App also lets a subscriber to keep their contract allowance at the top and allows them to check their minutes, texts and the remaining data balance. BT Mobile App shows outwith contact spending, details related to the plans of the consumers and information related to data roaming.
Every type of mobile network operator faces an issue at a point of time and it is the same in terms of BT Mobile. The BT Mobile users have been experiencing a problem which is known as the Error 38. When you experience Error 38, you cannot send any messages and neither can you receive it from anyone. This error has been a major headache for many people. Users said that the message sending failed when the Error 38 popped up on their screen. Some others said that it existed for 12 hours and got solved at a point of time but later again continued.
Users said that they have not blocked any number in their contact list and still the messages are not getting sent to any user. Users have tried a lot of things to sort out this problem but it has remained the same. Still, if you want to solve it by yourself, you can follow these steps –
- Go to the ‘Settings’ of your phone and adjust the Network Settings.
- Select the network manually.
- Check the Message Centre number and enter it manually.
- Insert the SIM on another device and if the problem doesn’t show up there, replace your SIM card.