The PlayStation 5, a true powerhouse and the beacon of the current-gen gaming console era, has undeniably reshaped the gaming landscape with its cutting-edge technology and immersive experiences. However, even amid the glory of this gaming marvel, users occasionally find themselves facing annoying bugs and crashes. One such concern emerges post-controller update, where the console becomes frozen. For anyone facing the issue, we understand the sense of dread when your console simply freezes after what should be a regular update. So, if you are one of those worried players, this is just the guide you need. Keep reading as we walk you through some troubleshooting strategies to address the PS5 freezing issue.
Recently, a subset of PS5 users encountered a distinct challenge following a prolonged wait during their controller updates. While our previous guides have offered workarounds for users grappling with extended update times for their controllers, a new concern has arisen—some unfortunate players are now facing a scenario where their PS5 consoles freeze after completing the controller update. Despite successfully navigating the initial update process, the subsequent freezing issue is driving the affected players mad. So, if you too are struggling with the same, continue reading.
PS5 frozen after controller update: How to fix it?
Right now, we’re not sure why some PS5 consoles are freezing after a controller update. And, unfortunately, there isn’t any official fix for this issue. But, we do have some potential workarounds that you can try to get around the freezing problem and keep enjoying your gaming on the PS5.
Restart the Console
Power off your PS5 completely by holding down the power button until the system turns off. Wait for a few moments and then turn the console back on. Check if the freezing issue persists. This simple restart can sometimes resolve temporary glitches and restore normal functionality to the PS5.
Check cable and ports
If a restart does not help, you can try swapping USB cables and utilizing different USB ports. This straightforward solution aims to address potential cable or port-related issues that might be hindering proper communication between the devices, possibly causing your PS5 to freeze.
Check controller connectivity
If your PS5 is stuck on the “Plug the controller into the console and press the PS button” screen, check whether the controller is properly connected to the console. If the connection is faulty, any input from the controller will not be registered by the PS5, resulting in this issue.
Safe Mode Boot
If restarting doesn’t solve the problem, try booting your PS5 into Safe Mode. To do this, turn off the console and hold the power button until you hear a second beep. In Safe Mode, choose the “Rebuild Database” option. After the process is complete, restart the console and check if the freezing problem is resolved. Rebuilding the database can fix potential issues with system files.
Reset Controller
For this workaround, you need to first locate the reset button on the back of the controller (usually a small hole). Use a paperclip or a similar tool to press the reset button. After resetting the controller, try connecting it to the PS5, and check whether it boots up.
Update Firmware with Safe Mode
One possible workaround involves updating the firmware via Safe Mode. Power off the PS5, enter Safe Mode by holding the power button until a second beep, connect the controller via USB, navigate to “Update System Software”, perform the firmware update, and restart the console.
Use PC App to Update
For first-time firmware updates for the DualSense wireless controller on a Windows PC, download the [Firmware updater for DualSense wireless controller] from the official source, run the installation file, and follow on-screen instructions. Launch the updater, connect the controller to the PC via USB, and initiate the update. Ensure not to turn off the PC or disconnect the USB cable during the process. After the update, connect your updated controller to your PS5 and try to reboot it.
Contact Sony Support
If the issue persists despite trying the above steps, it’s advisable to contact Sony Support for further assistance. Provide detailed information about the problem, such as when it started and any specific error messages. Follow any guidance or troubleshooting steps they offer to help identify and resolve the underlying issue.
With the help of one of the workarounds given above, you should be able to “unfreeze” your frozen PS5 and get back into playing your favorite games. We hope your doubts on this matter have been cleared. Anyway, for all your gaming-related queries, always remember to visit DigiStatement first. Read more: Have a Nice Death controller not working on PC, Xbox & PS5: How to fix it?
