Marvel Rivals, although fun, has a lot of errors that you may run into. And since you clicked on this guide, it is clear that you have been struggling with the “Unreal process has crashed” error. All things aside, the most important thing now is a fix. So, how do you go about fixing this issue? Keep reading till the end to know it all.
The “Unreal process has crashed: UE-MARVEL” error has been frustrating a lot of players. From the reports, it seems to often occur during login attempts. Just by the name, it is clear that the issue is linked to the Unreal Engine crashing unexpectedly. The game boots up correctly but crashes right after the loading screen, just before reaching the main menu. So, how to fix it? More details are shared below.
Marvel Rivals “Unreal process has crashed” Error: How to fix
Unfortunately, there is no sure-shot fix for this but since the issue is not new, there are a few potential workarounds that you could try. Also, these workarounds have worked for other players so it is worth trying out!
DirectX SDK
A player resolved the Marvel Rivals crash by downloading and installing the DirectX Software Development Kit (SDK) from Microsoft’s official website. Although this is a legacy tool, it appears to address certain compatibility issues. After installing the DirectX SDK, restart your PC and attempt to launch the game again. This solution has worked for some players so do give it a shot.
Windows update
Make sure that your Windows operating system is up to date. To check for updates, just press Win + I to open Settings. Next up, head to Update & Security and click on Windows Update. Check for updates, and if there are any available, make sure to install it. You will have to restart your PC for the changes to take effect.
Reinstalled GPU Drivers?
According to one player’s experience, reinstalling drivers can lead to bugs in the latest patch and result in an extremely slow startup for the game, with some reports of it taking 10-20 minutes to launch. From this, we can suggest avoiding reinstalling drivers if you’re trying to fix issues, as this could make things worse rather than better.
Updated GPU Drivers
Outdated GPU drivers can cause crashes and graphical errors. So, start by paying a visit to the official website of your GPU manufacturer (NVIDIA, AMD, or Intel). Download and install the latest drivers for your graphics card model. Restart your PC after installation to apply the changes. Also, run the game in “High performance” mode in the Graphics settings menu.
Graphics Settings
Even if you have a powerful GPU, setting the graphics settings to low is what we recommend. Open the game and go to the Settings menu. Under Graphics Settings, set all options (e.g., textures, shadows, effects) to Low. This should minimize the graphical load, reducing the chances of performance-related crashes. Also, cap the Frame Rate to 60/120/144 FPS in the Graphics Settings. Restart the game and then check if the issue persists.
Verify the Integrity of Game Files
Perhaps it is the corrupted or missing game files causing all this havoc. To check for these problematic files, open up the Steam client, go to your library, and right-click on Marvel Rivals. Select Properties > Installed Files > Verify Integrity of Game Files. The launcher will scan and repair any damaged or missing files. Launch the game and see if that fixes the issue.
Delete Config files
Some players have fixed the issue by clearing the Local Configuration Files via the Marvel Rivals Launcher. All you have to do is launch the Marvel Rivals game and in the Marvel Rivals Launcher, locate the text below the version number that says “Clear Local Configuration Files”. Click on it to reset local configurations, which might resolve crashes or loading issues caused by corrupted settings.
Disable Overlays
This is another potential fix for the issue. So, if you are someone who constantly uses the overlay function of various apps like Steam, Discord, etc., disabling them might just do the trick. Disable Steam and Discord Overlays. For Steam Overlay, right-click on Marvel Rivals in your Steam Library. Select Properties, and under the General tab, uncheck Enable the Steam Overlay while in-game. Do the same for Discord and other apps that have the overlay feature and then launch the game.
CMD fix
Here is a command prompt-related fix that might help. To do this, open Command Prompt as an Administrator, then type “net stop winmgmt” and press Enter. When prompted, type Y to confirm and stop the WMI service. Next, type “winmgmt /resetrepository” and press Enter to reset the WMI repository. While a restart might be necessary for some, many players report that the game starts working immediately after these steps.
Underclock RAM
A possible solution for those advanced users is to underclock your RAM MHz, as this issue has been seen in other Unreal Engine games on certain systems. One player found success by reducing their RAM from 5200 MHz to 3600 MHz, which stopped the crashes. However, they noted that the slow loading screen persisted due to the reinstallation of drivers, so it’s important to consider both factors when troubleshooting
Update
A recent update appears to have resolved the issue for many players, as confirmed by reports from the community. If you’re still encountering problems, ensure that your Marvel Rivals game is fully updated. Developers frequently release patches to address such bugs, so keeping the game updated is crucial. For those still facing issues, continue exploring other potential fixes while waiting for further updates.
Contact support (worth it)
If you’ve tried all the common fixes and are still facing the issue, contacting Marvel Rivals support might be worth a try. Players who reached out to the developers through Discord and submitted the necessary log files reported that a patch was eventually released to fix the issue for them. While it may take a few days for an update, support could provide the steps needed to help resolve the problem, making it a good option if other solutions haven’t worked.
This is all the information we have so far regarding the issue. Developers are actively addressing numerous bugs and performance problems in the game and with ongoing updates and patches; it’s likely that this issue will also be resolved once and for all. That being said, stay tuned to DigiStatement for more gaming content like this, and click here to find out if a Role Queue system is coming to Marvel Rivals.
