iHerb has been in business since 1996 and shipping out of various distribution centers in the United States and Asia. It provides the same reputable national brands found in various retail and online channels. You can be assured that all of the products are stored and shipped only by iHerb. The site is free of third-party sellers. You can shop with confidence at iHerb and you will not get to see any extra surprise fees on your credit card or receive products that you don’t need at all.
iHerb allows reviews from customers who have ordered a specific product at iHerb. It assures honest and accurate reviews for helping you make better purchasing choices. iHerb has an inventory turnover rate of an average 8.1 times every year and can provide the freshest products possible. You will get to see the expiration or best-by dates on many products like holding the original product in a traditional store.
The distribution centers of iHerb are completely climate-controlled and this protects the products from conditions like humidity, heat, and cold. The site keeps your privacy as their first priority. Since the time they were founded in 1996, they have never sold or leased any customer information to third parties. Your information remains confidential and since August 2018, it has been one of the few U.S. companies to be compliant with the European Union GDPR privacy laws.
On the other hand, some users have raised a few issues related to the website. The first issue that has been raised is the customer support of iHerb. Users said that most of the time, customer support has not been able to resolve their issues. Some also said that they were not able to get any response from the customer support and their emails have also been ignored most of the time. Users also said that they had to pay a high amount of taxes and duties for getting their shipment cleared by customs. A few users have complained that they have not received their products at all and they were not delivered according to the date mentioned on the website.
A few users have claimed that iHerb blocks and removes negative reviews from their website. The company said to the users that they don’t do it by themselves but it might be possible that the automated system has accidentally blocked a few reviews. There have been very few positive reviews about iHerb and the reason is only that most of the customers are unhappy with their experience with the company. But let me tell you that in terms of all the negative reviews that I have gone through, they are minor mistakes that are bound to happen for some reason and are not committed on a regular basis.
I would say that iHerb is definitely a legit website. You can safely purchase your choice of supplements from them. Apart from that, if you think that other e-commerce websites are somewhere better in comparison to iHerb, then you can go for them. At last, the choice is yours.
