Many Netflix users are facing some problems regarding the turning off of the subtitles. But remember that if you’re watching a TV Show or a movie that was made in another region from where you’re streaming it, then you would not be able to turn off the subtitles. Some of the titles might show the subtitles in your region’s language by default. But if you’re able to see the option that tells you to turn off the subtitles but still you aren’t able to disable them, then follow the below-given troubleshooting steps for different devices and aspects.
Kids titles
If you want to turn off the subtitles every single time you’re watching a Kid’s TV show or a movie, then play a title with at least a maturity rating of Teens or above, set to your preferred subtitle language. This will help in saving your settings even for future viewings.
Samsung Smart TV
If you’ve changed your subtitle options to None on your Samsung Smart TV and still doing that, doesn’t turn off your subtitles, it is recommended for you that you use another device in order to stream Netflix. This is because this issue occurs only on an older version of your Netflix application and you will only be able to adjust the subtitle settings by using some alternative device.
Apple TV 2 or Apple TV 3
- Launch Netflix app.
- Select a movie or a TV Show.
- So in the middle of your TV Show and movie playing, hold down the center button on the Apple TV remote.
- Then just select the preferred subtitle or audio options.
- Allow your TV show or movie to play for at least half of its length. This will help in saving your setting for future viewings.
Nintendo 3DS
- Play some other movie or TV show and if another title plays just fine without any issue, then go to the Viewing Activity page and select the Report a Problem link that’s next to the title that’s not working. And if you can’t see the Report a Problem link, then the problem is automatically reported.
- If it’s not working in any other movie or TV show too, then try using Netflix on another device.
Xbox One
- Go to the Settings.
- Select System there.
- Then navigate to the Console Settings.
- After that, select Display.
- Select Closed Captioning.
- And then turn it off.
- At last, save your settings and press exit, now try watching again your favorite TV show or movie.
