The platform Amazon Fire TV is very much capable of running a lot of apps , just exactly like the smartphone or a tablet would normally be. Mostly everybody nowadays is going with a Fire TV due its easy to use interface, with the access of internet in it with a lot of apps compatibility already present, and also it has proved more of an advantage for the users in these past years. If you are experiencing issues with a specific application, i.e. the gen2tv not working in a proper way or maybe stops running in between. And this post will help you a lot in troubleshooting in order to solve those problems. Now let’s look into how to resolve the problems:
Restart the Fire TV that you have
Fire TV Set-Top box or Stick:
For about five seconds, press and hold the Select and Play/Pause button simultaneously.
Or, you can go to settings, from the main screen of your TV.
After that go-to device.
Choose restart there. Then confirm your decision by selecting the Restart.
Now you can unplug the power cord from your device, just wait ten seconds before plugging it back in.
Fire TV Edition Smart TV:
Press the Power button on your remote, wait 10 seconds and then press it again.
And in an alternate way, you can just unplug your power cord from the source, wait for 10 seconds, and plug it back in again.
Troubleshoot the App
Use your remote and from the main Fire TV menu, just go to the Settings.
Go to Applications from there.
After that, navigate to the “Manage Installed Applications’ section.
Now select the app ‘gen2tv’ as you’re having trouble with it.
First, click on the ‘Clear cache’ option then test the app to check if the issue is resolved.
Now clear data option too in case the issue still persists. Now test the issue if it’s solved or not before moving forward on to the next step.
If the option is available on the device, try moving the app between the external (SD Card) or internal storage.
Now if the issue is still not solved then. select the Force stop option after that.
Now navigate to the Launch Application and test the app one more time.
Reboot the Network Devices
First, remove the power cable attached to the modem and router.
Make sure that all the lights are off on the router and modem.
Plugin your modem and router back again after 30 seconds.
It might take a few minutes for the internet to reconnect again.
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