The platform Amazon Fire TV is very much capable of running a lot of apps , just exactly like the smartphone or a tablet would normally be. Mostly everybody nowadays is going with a Fire TV due its easy to use interface, with the access of internet in it with a lot of apps compatibility already present, and also it has proved more of an advantage for the users in these past years. If you are experiencing issues with a specific application, i.e. the gen2tv not working in a proper way or maybe stops running in between. And this post will help you a lot in troubleshooting in order to solve those problems. Now let’s look into how to resolve the problems:
Restart the Fire TV that you have
Fire TV Set-Top box or Stick:
- For about five seconds, press and hold the Select and Play/Pause button simultaneously.
- Or, you can go to settings, from the main screen of your TV.
- After that go-to device.
- Choose restart there. Then confirm your decision by selecting the Restart.
- Now you can unplug the power cord from your device, just wait ten seconds before plugging it back in.
Fire TV Edition Smart TV:
- Press the Power button on your remote, wait 10 seconds and then press it again.
- And in an alternate way, you can just unplug your power cord from the source, wait for 10 seconds, and plug it back in again.
Troubleshoot the App
- Use your remote and from the main Fire TV menu, just go to the Settings.
- Go to Applications from there.
- After that, navigate to the “Manage Installed Applications’ section.
- Now select the app ‘gen2tv’ as you’re having trouble with it.
- First, click on the ‘Clear cache’ option then test the app to check if the issue is resolved.
- Now clear data option too in case the issue still persists. Now test the issue if it’s solved or not before moving forward on to the next step.
- If the option is available on the device, try moving the app between the external (SD Card) or internal storage.
- Now if the issue is still not solved then. select the Force stop option after that.
- Now navigate to the Launch Application and test the app one more time.
Reboot the Network Devices
- First, remove the power cable attached to the modem and router.
- Make sure that all the lights are off on the router and modem.
- Plugin your modem and router back again after 30 seconds.
- It might take a few minutes for the internet to reconnect again.
