EE Mobile is a very popular mobile network operator and it is a brand of the BT Group. It was initially known as Everything Everywhere. It is the largest mobile network operator at United Kingdom and has around 27.5 million subscribers as stated since October 2020. It was established in the year 2010 and was taken over by BT in January 2016. It is a part of the consumer division of BT since April 2018. It also operates three brands and they are – BT, EE and Plusnet.
Its main headquarters are located at Hatfield, England and since November 2016, its 2G and 4G network coverage have reached around 99% of the residents of UK and the 3G network coverage reaches around 98% of the residents. The company’s request to launch 4G services at UK was approved on 21st August 2012 by Ofcom and the 4G network was launched on 22nd August 2012. The 4G service was initially released in 11 cities of UK and more cities were added in the same year and then in 2013.
The company said that 2,000 square miles of 4G network will be included each month from launch and the aim was to cover 70% of the population by the end of 2013 and 90% by the end of 2014.
But apart from criticism and controversies, the telecom company is also facing some issues in its network. One of the most common among them is the Error 38. In basic and simple terms, Error 38 means unable to send messages. You cannot send messages and also you cannot receive from anyone. This problem has been a matter of irritation for many users who are trying to send messages. Users said that the Error 38 showed up along with an additional message showing that the message sending has failed.
At first people thought that maybe by mistake they have blocked a certain number. But the number was not there in their block list and so they concluded saying that maybe it is a network issue. Other users said that the error occurred in case of only a few numbers and for other numbers, they were able to send messages to them. Well, if you are experiencing the same, you can try to fix it yourself by following these steps –
- Reset and restart your device. Remember to back up your data before you reset your phone.
- Reset the Network Settings of your phone.
- Check the Message Centre number. Enter it manually and set it as +447958879879.
- Insert the SIM card on another number and check if the problem still exists.