DoorDash refers to an online food ordering and delivery platform. The company is based in San Francisco. It has a 56% market share and is also the largest food delivery company in the United States. DoorDash also has a 60% market share in the convenience delivery category. Since 31st December 2020, DoorDash has served around 450,000 merchants, 20,000,000 consumers, and 1 million deliveries.
Despite being so successful, the company has been the subject of controversy and criticism. Its tipping policy was criticized in 2019. Drivers get a guaranteed minimum tip per order. This is paid by DoorDash by default. When a customer adds a tip, it goes to the company instead of the driver to cover the guaranteed minimum. The drivers then directly receive a part of the tip that exceeds the minimum. A customer filed a lawsuit against DoorDash’s tipping policy for being materially false and misleading.
The case filed was referred to arbitration in 2020. The company was under a lot of pressure after that case and they were forced to revise their policy. The lawsuit was then settled with District of Columbia Attorney General Karl Racine at $2.5 million. The funds of the same went to deliveries, government, and charity.
DoorDash has a feature called Fast Pay. It gives Dashers in the United States the ability to cash out their earnings daily for a small price of $1.99. It means Dashers get their earnings on demand with DoorDash instead of waiting for their weekly direct deposit or using DasherDirect. Now recently users have reported some issues related to this service. Users said that DoorDash Fast Pay is not working.
A user said that his first transfer went fine and it was instant. But later the transfer was not showing up. A user said that he used the feature for the first time. He said that he is not able to see any details about it on his account. The user further added that he has USAA and they are usually very fast when it comes to deposits. This is better mainly when they have to make deposits through a debit card. A lot of people complained that they have received their payments very lately.
In case if you are facing a similar issue, there are a few things you can try to fix by yourself –
- Ensure that you are using the latest version of the Dasher app.
- Remember that some banks allow limited debit card transfers per day. So if you have made a lot of transfers in one day, Fast Pay might not work.
- Fast Pay might not work if your debit card account has a negative balance.
