123-Reg– UK’s largest accredited domain registrar that provides Internet services to small- and medium-sized businesses, is currently experiencing a sustained and ongoing email service outage. 123-Reg email service is down now for more than 30 hrs, and frustrated netizens are posting their thoughts on micro-blogging site Twitter.
Here are some reports:
No it's still not working after 30 plus hours.
How are 123reg going to compensate small business owners like myself for being unable to communicate with clients and send vital invoices.
— Wild Ground (@WildGroundcouk) October 17, 2019
@123reg Our is still not working! We only signed up with you yesterday so really disappointing start!! Especially as new suppliers will be replying to us!! When can we expect it to be working?! @thedeliwarwick
— Rachel (@Rach_HS15) October 17, 2019
That’s great news, I only trust 123REG for domain purchases but even that is questionable now. Wish companies would take to twitter to help customers out rather than shut out all communications.
— Terry Saliba @ Evaris (@TerryAtEvaris) October 17, 2019
— David Elliott (@DavidVElliott) October 17, 2019
Down detector – a renowned service that provides details about live outages – also reflects that 123-Reg is indeed going through a problem in different regions as can be seen in the image below:
Any official word on the matter? While not much has been stated on 123-Reg social media handles, their server status page reads the following message:
Some of our customers may currently experience login issues when accessing their mailboxes using email clients or webmail through https://webmail.123-reg.co.uk/ or their email messages appear not to sync (both sending and receiving).
This issue is currently being investigated by our System Administrators.
Update 5: Some customers may still experience delays in email delivery and we expect this to be resolved within the next few hours. Existing messages and those received while the mailboxes were not accessible, are not affected. By our current estimates, the remaining mailboxes that can’t be accessed will be up again in the next four to five hours.
Update 6: All affected mailboxes are now accessible and should work as expected. In very few cases customers may still experience delays in either their mailboxes populating with email or messages delivery, but these are being taken care of as we speak.
123 Reg Twitter support is replying to the complaints of some users saying that their engineers are working on the issue, and the service should be live soon.
Hi Rachel, we are really sorry about this. All affected mailboxes are now accessible and should work. However, there are some cases where customers may still experience delays in either their mailboxes populating with email or messages delivery. We are looking into this now.
— 123 Reg Help (@123regHelp) October 17, 2019
We are keeping a close eye on the matter and will update the post in case any newsworthy development takes place. In the meantime, drop down a comment below to share your experience with 123-Reg currently.