With the launch of Ubisoft+ on Xbox some days ago, there’s a new, reinvigorated excitement around Ubisoft games. Even Ubisoft Connect is getting a lot of traction these days, much of it due to the slew of upcoming games the French studio is set to release. From Assassin’s Creed: Mirage to XDefiant, the studio is more than busy. But it’s not been a smooth ride. Skull and Bones is in perpetual developmental hell, and the Prince of Persia remake has already exchanged hands from Ubisoft Mumbai and Pune to Ubisoft Montreal sometime around last year. The future seems uncertain for Ubisoft as a lot rides on its upcoming projects like Assassin’s Creed Infinity (not a game), Massive’s untitled open-world Star Wars game, and the new Avatar game. Needless to say, some of these will be available to download from Ubisoft Connect. However, recently, users have complained about a bug in which the app fails to synchronize cloud saves. In this guide, we will be discussing this issue and sharing details on it.
For the uninitiated, Ubisoft Connect is the video game studio’s own storefront. It’s like Steam minus the user base and game library. Formerly Uplay, it was developed and released by the company back in 2009. The previously mentioned, Ubisoft + subscription service is part of Connect too. If a fan wants to get the latest or any first-party Ubisoft title, they can easily find that game on Connect as it is used exclusively by them. And since it’s such an integral part of the whole Ubisoft experience, it can be annoying when encountering an issue like cloud saves synchronization. Let’s find out if there are any fixes available.
Ubisoft Connect failed to synchronize cloud saves issue: How to fix it
Log out and log back in.
Let’s try some of the simpler methods first. This one only requires you to log out of the client and then log back in. This can sometimes prove effective in solving the issue, so do give it a try.
Restart Ubisoft Connect –
If the previous method doesn’t work, you can also try restarting the client. Restarting usually solves most trivial problems, and it might do the same with this cloud save issue too. Try waiting a minute or two before you start the app.
Disable/enable the cloud save synchronization feature –
You can entirely get rid of the problem by simply disabling and enabling the root of it. To do this, open Ubisoft Connect and select the Menu icon. Once done, choose Settings as your next step and then do the same with General. You will now see the “Enable Cloud Save Synchronization for the supported game” option. Just uncheck the option. You have now successfully disabled the cloud save synchronization feature. After a while, toggle this option to On, and then check if the issue persists.
Restart the game and save it again –
One of the causes behind the issue could be a corrupted cloud save. Now, to deal with this, you can simply create a new save, which will replace the corrupted save. Quit the game that is showing this error and wait a minute or two. Now, restart it, and then save your progress. The app will automatically try to replace the corrupted saved file with the latest one. Do note that you will need to enable the “cloud save synchronization” feature if you are going to perform this fix.
Backup the save file, re-open the game, and re-enable cloud saves –
This one is a lot like the previous method but is somewhat different. For starters, you need to open Ubisoft Connect as an administrator. How? Right-click on the app or the shortcut and select Properties > Compatibility > Run this program as an administrator. Select “OK” and Apply.
Next, follow workaround #3 and disable cloud saves. After that, you need to make a backup of the save games/save file for the game in which you are experiencing this issue. The default location is generally – C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames. Unless you have installed the game in a custom path, this will be where you will find the save game. Once there, remove the saved file from the folder and make a backup of it somewhere on your PC.
Now, launch the game and play it for around 10 or 15 minutes. Then, save your progress manually or let the game do an autosave. After that, close the game and re-enable the cloud save feature. Start your game once again and select the latest local save. The save file must have been re-synced by now.
Check your internet connection –
Since this is a cloud save issue, the cause behind it could be as simple as a bad internet connection. Due to this, we recommend that you check your internet connection and see to it that it is functioning normally and that the speed is good. If you are not using Ethernet, try connecting the Ethernet cable to your PC.
Disable VPN –
While VPNs can certainly be useful in a lot of situations, they can also be a problem in some. VPNs can interfere with your internet connection and ruin a stable connection to the servers. So, it’s better to disable a VPN if you happen to be running one. While we are at it, we would also like to recommend to our readers that they use paid VPNs instead of free ones. The paid ones are miles better and are more “safe”.
Go offline and then online –
Some users have been able to curtail this problem by simply going offline in Ubisoft Connect and then going online. For some reason, this method works most of the time. It isn’t guaranteed to fix yours either, but there’s no harm in trying. You can easily go offline by clicking on your username, which will be located in the top-right corner of the screen, and then selecting the “Go Offline” option.
Disconnect other devices from your Wi-Fi –
If there are many devices connected to a single WiFi, it can sometimes slow down your speed. One quick way to fix it is to just disconnect all other devices except yours. Now, launch your game and see if the cloud save issue still persists.
Don’t forget that you can always contact Ubisoft support if none of the aforementioned fixes work for you. Additionally, you can also discuss the problem on a game’s specific discussion page. And lastly, keep checking out DigiStatement for more guides like this.
Also, read: Star Wars Jedi Survivor LowLevelFatalError: How to fix it