Star Citizen is a massively multiplayer online game set in a futuristic universe where players can explore and conquer the vastness of space. Developed by Cloud Imperium Games, this game takes players on a journey through a living, breathing universe where they can engage in space combat, trade, and exploration. With breathtaking visuals, a dynamic economy, and a deep and immersive storyline, Star Citizen has been the primary choice of many space exploration enthusiasts. But like every other game, this one too has its fair share of bugs and errors. The reason we are mentioning this is that recently, Error Code 15008/16008 has been plaguing the players of Star Citizen. But fear not, as there are ways to resolve this issue and that is what we will be looking at in the guide.
What if, as you’re engrossed in a gaming session, suddenly an error message appears on the screen, reading “Account data update failed” along with error code 15008/16008? It will of course be a frustrating experience, especially if you were in the middle of a particularly engaging gaming session. “Account data update failed” error in Star Citizen can be caused by various issues, including server outages, outdated launchers, firewall or antivirus issues, internet connection problems, router issues, and incorrect Windows host files. By following the workarounds discussed in this article, you should be able to resolve the issue and enjoy the immersive world of Star Citizen without any interruptions. Keep reading for these potential fixes.
Star Citizen Error Code 15008/16008: How to fix it
Restart Your PC
One simple solution to this error is to restart your PC. This can help clear any temporary issues with your computer’s connection to the internet or the game servers. After restarting, try launching Star Citizen again and see if the error persists.
Relaunch the game without closing the launcher
So, for this, you need to launch the game first, and then wait for the error to pop up. Once it does, head to the Task Bar, and then right-click on the game’s icon, and then close the program. After this, the launcher will appear. Now, you need to relaunch the game again, without closing the launcher. This workaround seems to be working for many, so you can give it a try as well.
Update Your Launcher
One possible cause of this issue could be an out-of-date launcher. Here’s how you can ensure that you are using the most recent version of the RSI launcher. Firstly, make sure that you have downloaded the launcher from the official Star Citizen website. Go to the download page of the RSI website and download the latest version of the launcher. After this, install the latest version, and then try launching the game.
Update GPU drivers
Make sure that you have the latest version of GPU drivers installed. Also, consider reinstalling the Epic Games launcher, if you have it installed as this issue might occur due to conflicts between the game and the Easy Anti-Cheat program.
Check if the servers are online and not under maintenance
To check for server outages, you can visit the RSI Status Update page. This page provides real-time updates on the status of the Star Citizen servers, including any ongoing outages or maintenance. If the servers are indeed down, you will have to wait until they come back online before you can access the game.
Whitelist Star Citizen in Your Firewall and Antivirus
Your firewall or antivirus may be blocking the game from accessing the internet, causing the “Account data update failed” error. To fix this, you need to add the game to the exception list of your firewall and antivirus software. Add both the RSI Launcher and Star Citizen executable files to the whitelist, and then launch the game.
Check Your Internet Connection
The “Account data update failed” error can also occur due to a weak or unstable internet connection. If this is the case, try resetting your modem or router and make sure that your internet connection is stable. You should also disable VPNs or proxy servers.
Bypass Your Router
If you have a separate modem and router setup, certain routers may cause data loss and connection issues. If you suspect that your router may be the cause of the problem, you can temporarily bypass your router and connect your computer directly using a wired connection. This will help you determine if the router is causing the issue.
Check Your Windows Hosts File
In rare cases, the “Account data update failed” error may occur due to incorrect entries in your Windows host file. To fix this, you need to remove any incorrect entries in your system’s host file. You can find the host file in ‘C:\Windows\System32\drivers\etc’. More information on this can be found here.
Try connecting to PTU servers
The PTU (Public Test Universe) is a separate server environment that allows players to test upcoming features and changes to the game before they are released to the Live environment. Sometimes, players encounter the “Account data update failed” error when attempting to log in to the PTU. This is usually because the PTU is no longer active, or there is an issue with the player’s account on the PTU. To check the status of the PTU, players can visit the PTU status page. If the PTU is no longer active, players will need to wait for the next round of testing.
That is all for this tutorial, we hope you were able to solve the error and get back to gaming. For more tutorials like this, stay tuned to Digistatement.
