[Official Update – Under Repair] Spectrum Outage : Internet is down for many users

Spectrum (formerly Charter Spectrum), the company that offers cable television, internet, and home phone service is currently facing an outage at many locations. Many Spectrum users are complaining about outage & slow internet.

By observing the tweets from various Spectrum users on Twitter & forums, one can say that the issue is widespread & Spectrum is indeed going through a technical glitch & other issues. Have a look at some complaints down below

@Ask_Spectrum Is it hard to maintain the worst customer service in the industry? Will you reimburse customers for the complete service outage or take our money & give us nothing?

— 🌊Wish the GOP into the Cornfield!🌊 (@RitaLiLz) January 11, 2020

@Ask_Spectrum GLENDALE, CALIFORNIA has absolutely NO services! No cable, no phone service, no internet. WHEN WILL ALL SERVICES BE RESTORED for the GLENDALE, CA outage?? WHAT IS YOUR ETA

— ACA🍀 (@ayayay7777777) January 11, 2020

@amek33 @Ask_Spectrum it’s been awhile, but there’s a new outage. Your recording first told me that I should try spectrum cellular. The next recording said there’s a cellular, video, and internet outage in my area. ? I’ve yet to see a credit for all these outages…

Jan. 11, 2020, 4:44 a.m.

Down Detector, a popular outage tracking website also reports an outage at many locations. Have a look at the current outage map down below.

Spectrum outage time :

Spectrum is having issues since 3:18 AM EST.

So far, there is no official response from Instagram officials. But we certainly hope, their team is looking to resolve the issues at the earliest.

Rest assured, we are keeping a close tab on all the developments regarding this issue. Whenever any update or fix arrives for the same, we will update the column.

UPDATE: 1

I am aware of one large outage at the moment. We do not have an outage in every city. We are available 24/7 if you would like assistance. -WM

— Ask Spectrum (@Ask_Spectrum) January 11, 2020

I understand and am very sorry for the frustration. If there is anything we can do to assist please reach out to us here anytime. ^HT

— Ask Spectrum (@Ask_Spectrum) January 11, 2020

Update 2

Update 3

Update 4 – January 12

Our fiber crews are still working diligently to repair a fiber cut affecting the area of Burbank/Glendale, California. We apologize for the frustration and appreciate your patience as we work to resolve this issue.