SimpliSafe refers to a home security company. It is based in Boston, Massachusetts. SimpliSafe produces and sells self-installed wireless security systems that connect to a central monitoring center. It includes a base unit and a keypad and different peripheral wireless accessories and sensors. This includes video doorbells, smart locks, door sensors, motion detectors, smoke detectors, glassbreak sensors, and temperature monitors. SimpliSafe systems are designed to be self-installed.
The previous systems used to work on a cellular connection. But the third generation system runs on cellular as well as Wi-Fi. the wireless system runs on lithium batteries. The best part about it is that the system cannot be disabled by cutting the user’s power. SimpliSafe systems are standalone products. So they work as a noise-only alarm system and emits an 85-decibel siren. The monitoring services are offered for a monthly fee. SimpliSafe has also integrated with the Nest Learning Thermostat.
Later in 2018, they have also integrated with August Smart Lock. Because of that, SimpliSafe users can lock and unlock their door automatically upon arming and disarming their system. In the same year, SimpliSafe has integrated with Amazon Alexa and Google Assistant.
But recently users have reported an issue that has become a major headache for them. Users said that the keypad of the system is not working. A user said that she has also complained to their SimpliSafe’s customer care but has not yet received any response. She said that she is not able to arm as well as disarm on her second keypad. The error has brought more issues since her glass break sensors are also not working. Most of the users said that when this error occurs, the keypad says that it is not connected to dispatch.
Well, if you are facing a similar type of issue, there are a few things you can try to fix the issue by yourself –
- Your battery might be discharged. This can happen if you had any recent power outage. What you can do here is disconnect the battery and ensure that they are working and charged. Reconnect them with the keypad. You might have to set up the sensors again.
- Your keypad might not have been installed properly. Remove and reinstall the keypad. Ensure to check each connection and that you have fit the keypad into place. Also, reset the device and go through the startup again.
- The issue might occur if you have a faulty device. Get your device replaced. In this situation, the best thing to do is to contact customer support.
