If you have purchased the recently released Marvel’s Spider-Man 2 PC version, only to encounter the character models bug in the game where the Peter Parker model/Miles Morales model, in fact, every character model fails to load properly during cutscenes or even during actual gameplay, you’re not alone. A ton of players are also facing the same and have reported this issue on the game’s Steam Discussion forum. So, in this guide, we have shared more about this issue and also some workarounds to help you fix it for good. Here’s everything you need to know.
Cutscenes are as important as the gameplay featured in a game, as they provide a solid base for the story to progress. Without cutscenes, the in-game plot won’t be that immersive. Well, likewise, Marvel’s Spider-Man 2 also includes a ton of cutscenes but the character model bug has been ruining the experience for many. Some report that the character model of Peter Parker doesn’t load up when cutscenes are played with only the voice being heard. There are also reports of similar instances during gameplay as well as the loading menu. So, if you too are encountering the same, you might be wondering whether there is a fix for this issue, right?
Also read: Marvel’s Spider-Man 2 DXGI Error Device Hung: Is there any fix yet
Marvel’s Spider-Man 2 Character Models Bug: Is there any fix yet
As of now, there isn’t an official fix for this issue. However, if you didn’t already know, a hotfix has been released by the official team for the game to fix the crashing issues. Some players did report that installing the hotfix fixed the character models bug in the game, although there was no mention of such a fix being implemented. Anyway, before you try any workaround shared below, make sure to update the game and then check whether the issue persists. If yes, try the following potential fixes:
Restart
As always, a simple game and PC restart is what we recommend you try first. Maybe the game is unable to access some files, due to which this issue is occurring. To rule this out, consider restarting your PC and then launching the game again to check whether the character models load. If they still don’t, try the next workaround.
Wait
If you have not installed the game on an SSD, well, then you will have to wait for a long time for all the game assets to load. In 2025, SSDs are the way to go when it comes to gaming, as HDDs can’t match the speed they offer. So, make sure that the game is installed on an SSD. If it already is, we recommend that you wait for a while, somewhat around 5-10 minutes for once, to check whether the character model eventually loads up. It is possible that it will.
Change in-game Settings
No matter how good your PC’s hardware is, it is the game’s optimization that helps it use the resources efficiently. Considering that this character model bug has been widespread across systems of various hardware specifications, we suggest that you lower the in-game settings of Marvel’s Spider-Man 2 to check whether this fixes the issue. Make sure to apply the Low Quality Preset found in the game’s Graphics Settings menu and then restart it. Once restarted, check whether the characters load. If yes, you can switch back to the settings scheme you prefer. If not, time for another workaround.
Change suits
Another interesting yet effective workaround to fix the character model bug in the game is to change the suits of Peter/Miles. If either of the character models doesn’t load up during cutscenes or gameplay, consider changing their suits and trying again. This did fix the issue for some, but the only problem with this workaround is that you will have to continue repeating it every time the models don’t load.
Update/Downgrade GPU drivers
With modern games, GPU drivers have become all the more important. When new games are released, Nvidia and AMD release specific driver updates for their GPUs to make them more efficient when running such games. So, it is advised that you update the GPU drivers of your system before you run Marvel’s Spider-Man 2. But, these driver updates don’t go well every time. Every once in a while, a GPU driver update does more harm than good. Maybe the latest driver update for your GPU is the reason why you are encountering this bug. So, if you already have the drivers updated, consider downgrading them to the previous version just to check whether this fixes the issue. It is a safe workaround and you can always update the drivers again if you are not happy with the results.
dstorage.dll and dstoragecore.dll files
These .dll files can also be the reason why you are encountering the bug in the game. So, as a workaround to fix the issue, you can try renaming these files or moving them to a different location to check if doing so fixes the issue. Where to find these files? Well, for this, you need to head over to the game’s installation directory. Once you find them, you need to move them to a different location or simply rename them. After this, save the changes and then launch the game. This might fix the issue.
Verify Game Files
Perhaps it is the game files that are causing this bug in-game. So, to rule this out, consider verifying the game files. To do this via Steam, right-click on the game via the Steam library, and then select Properties. After this, access the Installed Files tab and then select the Verify Integrity of Game Files option. To do the same via the Epic Games Launcher, go to Library, and then select the three-dot button. Now, click on Manage>Verify. After the verification check is done, launch the game to check whether the issue persists.
Reinstall
Well, if none of the workarounds have been of help, consider reinstalling the game. This might be the only way to get the character models working again.
For now, these are the only workarounds you can try to fix the character model bug in Marvel’s Spider-Man 2. If you find this guide informative, consider visiting DigiStatement for more such interesting reads on all things gaming.
