DTAC is also known as Total Access Communication Public Company Limited and it is also the third-largest GSM mobile phone provider in Thailand followed by AIS and True. Telenor is the owner of this company and since 2019, it has around 20.642 million subscriptions and 3904 employees and the company has also been listed at Singapore Exchange and Stock Exchange of Thaliand.
The company also provides other services for the benefits of its customers. The company is committed to continuously leveraging its networks for all of its customers. It has the latest technology for HD voice call on 4G network. You can make and receive calls through Wi-Fi in Thailand and other countries. It offers dtac Wi-Fi on the go in around 60,000 places worldwide. The special thing about dtac 4G calling is that it progresses voice service or audio calls with the best audio quality. This is an innovation of 4G Network era and will ultimately replace the traditional 2G and 3G calls in the future.
An error has always been experienced by users in terms of smartphones and mobile operators and the same has also happened in the case of DTAC. This error is known as the Error 38. Error 38 occurs especially when you cannot send messages to anyone. It has been a common error in terms of mobile services and till now, no official solution or fix has been provided by smartphone companies or mobile service operators to fix this issue.
In the case of DTAC, a few users said that when they tried to send a message to anyone, the message sending failed and the device showed a notification that reads ‘the number and message incorrect’. Some also said that when the process of message sending failed in terms of only one number, they tried the same on another number and still the Error 38 pops up. Now, some users are of the opinion that DTAC might have blocked their SMS to certain numbers and this has not happened for the first time. There are some other mobile operators as well who have blocked some numbers without any authentication from the user. As stated earlier, there is no official fix for this but still if you want to solve this yourself, you can follow these steps –
- Add a zero at the beginning of the number and try to send the message.
- Remove other messaging applications from your phone if you have any.
- Switch off your phone, remove the card from your SIM slot, insert it again, switch on your phone and check if the issue has been resolved.
- Insert the SIM on another device and check if the problem still exists.
- Adjust the ‘Network Settings’ of your phone.