Note: we are updating this post continuously. The new updates are being added at the bottom.
Just in case you’re trying to get your head around why DirecTV is not working for you, find solace in the fact that you are not alone, many others are facing the same issue.
A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. For a quick glance, here’s how some of the complains word the problem:
Down detector – a renowned service that gives details about live outages – also conveys that DirecTv is indeed going through a glitch in some regions as can be seen in the image below:
Any official word on the matter? No, not yet. We’re not able to obtain a word from the official service channels or their social media handles.
Rest assured, we’re keeping a close eye on all related developments, and will update the story with relevant info as and when we come across any. So in case, you’re encountering the issues discussed here, stay tuned for updates.
Update 1 ( December 3)
Many users are getting the following error codes – 72, 420, 772, 920 and DirecTV is not working at all for many of them. The ongoing outage has not been addressed by DirecTV team yet, you can check the current outage map down below.
Also, check some tweets from users who are facing ongoing issues.
Update: December 8
Directv is down again on Sunday. check out some of the tweets by angry netizens :
We will update the post, whenever we get to know any official update from DirecTV team or social handles.
This time of year it could be solar outage. The sun is directly behind the satellite for a few mins every day causing the signal to be obliterated. It only happens in the spring and fall equinox when the satellite and sun line up. The sun’s radiation overpowers the signal from the satellite. Has been going on since satellite TV began.
😄 Just like DirecTV billing me for 5 months for service after my house burned to the ground and I spent over 10-15 hours trying to get them to disconnect the service on a empty lot.
Fuck! Is not fear!
The Fall Equinox was on September 21. This is November 2. Your explanation doesn’t work.
BTW, no issues at all with my DISH service.
Yes I am experiencing this problem one channel is hallmark… I am very much considering getting another provider. I’m sick of all the crap with direct Tv….
I left after another increase..YoutubeTV and Philo cover what I need
So, after sitting for an hour and 18 minutes waiting to speak to someone from DirecTV to address the broadcast issue they’re having on half of my channels, guess what? They finally answer and within less than a minute the call drops off. I was actually giving them my phone number. The asked me to repeat the number when the call suddenly went dead. Just F’n great.
You wasted your time calling. It’s clearly an issue on their end and will get resolved as soon as possible. Your call and waiting all day to speak to someone will not change anything whatsoever.
Good luck trying to get a person to talk to about DirecTV. I spent 8 months trying to get them to apply an adjustment to my bill for a $45 credit they owed me for returned equipment. Each month I had to call – waited over an hour or more to talk to someone. Then was on the phone a couple hours about my issue for 8 months!!! So good luck. DirecTV has gotten so much worse since they were bought out my AT&T! RANT OVER
Yes our bill should be adjusted to credit us for the disruption of the service. COME ON MAN.own up to your screw up
Have used Direct TV for many years. Now, under AT&T service is terrible.
I had similar issues, turned them in via a FCC complaint. It was resolved with a letter from Corporate ATT in less than 2 weeks.
I’m having trouble with my direct TV now and then I have paid for the month
Some channels have not worked all afternoon. Beyond frustrating -paying for channels we cannot get for hours now !
Fix the damn problem
We pay u enough direct tv
Grr 😠
This is freaking ridiculous. So long Direct TV. Biggest day of the year in horseracing, Breeders Cup, and I can not watch it. Even worse, try to call customer service…what a joke. Back to Spectrum for me.
I wish I could get out of my contract they say I’m on the hook for another year. Every time it rains not storms just rains I lose signal for an hour.
Most providers that I know of like Spectrum and Didh will pay up to $500 on your contract if you sign with them. I have done it several times
I am having continual problems with blackouts, break in picture and sound, or not coming on at all.
Called, waited forever, guess only one person answering bitch calls. So aggravating, can’t even DVR anything because ots so chopped up. Grrr! I had the other provider and decided DirecTV would be better since I have AT&T for cell service and it’s all bundled together. The last month has been torture trying to watch anything! I say fix it, the rates we pay are ridiculous for the service we receive. You’re making the big bucks, use them and fix the damn thing!!
I have been seeing artifacts in hd channels for weeks. Sick and tired att . this is what happens when you allow monopolies. I hate this company but have nowhere else to go. I asked Sir Richard Branson to buy it and fix it but have gotten no reply. Boycott AT&T
In eastern NC having the same problem about all day. Tired of Direct.
It happens on the spring and fall on a regular schedule
When I call it says the number is out of service and my tv is telling me I need to delete can location candy won’t work at all!!!
I was told that the by at&t in October that three states that still were not getting nbc. He said that we would get it back sometimes in November. I am a at&t uverse customer. It seems like everyone I call I am told something different. I understand deerfield is the owner of nbc and there is a dispute that hasn’t been settled. I have been without nbc since the first of June. The 3 states are Texas, Al. and Fl.
I live in Michigan and still no nbc
I live in Oregon and have been without NBC since June 2019
Alabama no nbc since june
Uverse went down at the same time, including fiber internet, was an unusually long boot up, 12:04cdt, to 12:24cdt
I waited on hold for 2 hrs. I was told it would be 10 minutes. They never answered I finally said screw it. Getting Roku and getting away from overpriced service. Been with Directv since 2002.
I had a technician hook my service up completely wrong and used the wrong equipment. I was forced to buy 2 New TV’s because their service blew both of them. I filed a claim LIKE THEY TOLD ME TO DO AND TOLD THEM THEY CAN COME AND TAKE THE TV’S TO SEE FOR THEM SELVES. They automatically denied the claim and that was the end of it. So I got screwed every which way. Nice company and I had been with them for over 10 years. NO LOYALTY TO ANYONE BUT THEM SELVES!!!!!
DirecTV is progressively getting worse. Most of their people are idiots and cannot even speak the language needed to help Americans. Sat on hold for 45 minutes while they was supposed to be transferring me to tech support. Some douchebag answers, laughing and carrying on about how he has no idea what is going on. I cannot believe that you people do business this way!!!
Been watching air antenna getting ready to switch to orby
I’m glad I just walked away from all these problems, I was having picture problems, boxes burning out often, black out games, fuzzy picture on snowy days, and prices hikes to often, dropped them and got me a different provider I’m happy with. PS DirecTV sucks
YouTubeTV. That’s the solution.
We live in Montana and according to your outage map we should have never been affected by your satellite issues. I also called but got tired of waiting for a damn answer from them. I feel we should get money taken off for ALL the problems that Direct TV has.
Not all my channels worked for 3 days and I feel like you need give a credit for that time.
With all the inconveniences they ought to give some type of discount or some premium channel free for a couple months do something or you will lose customers it’s happened several times in Southeast Texas too
I would like very much to get the NBC station back. It has been off since July. I’ve been told it will happen soon for a couple of months now.
When your dealing with satellites shit is going to happen. Get over it.
DirecTV is the worst network I have ever had didn’t have CBS NBC Smithsonian for 2 months. They don’t seem to care about their customers are always in negotiations with somebody they have NFL stadiums that they own they are making plenty money and they can’t keep you with television service. I was told that I would get Starz and Showtime free for 3 mos it was a discount not free so I have concluded that they are just liars
Ummm so much speculation no facts, they don’t own any stadiums but they do PAY $19 million a year to have there name on the cowboys Stadium. All companies go through negotiations with providers. DirecTV actually has one of the fastest with minimal fee increases annually. Now price increases do happen all providers raise in February and then promotional prices run out on 6,12 and 24 month anniversary’s.
But yes the outage did take way to long to fix
I am just bothered about them saying I missed a month like in May and they finally tell me like in July, unlike most they would send a text stating you missed a payment and we want to make you aware not wait 2 months to get a billed doubled …that’s my only complaint
Call the fcc & report them
My tv giving me a reading of …no channels available. I called service technician to trouble shoot it and she couldnt fix it. So now have to wait until monday for a technician to come and fix it. No tv service for the weekend for me.
I’ve been a subscriber to DirecTV almost from it’s inception. It has been a great provider until AT&T bought in. The quality, customer service and ridiculous price increases are making me bow out. Damn shame.
Been trying all day to talk to a human,put on hold for two hours,no tv as if 9pm. No tv all day. I am n Laughlin Nv. What’s the problem….i pay big money for this service. Or lack there of.
I agree with everyone, I kept loosing my local channel’s. Then when it rains the tv pixelated. The pricing was getting outrageous, so I went somewhere else. I was with Direct TV for 20 years.
I KNOW THAT THEY ARE NOT GOING TO GIVE THEIR CUSTOMERS A DISCOUNT FOR THE FUCKEN INCONVENIENCE!!!🤔👹
I’ve been having issues for a couple of days. I cant even get internet where I am. I moved to an area where internet is available . I tried to call Directv to see about having same service at vacation spot and new home without having two Bill’s. You guessed it….cant find anyone that speaks understandable English. I’ve tried on more than one occasion. I’m sure I’ll never find out how to return their equipment as I’m going with internet and Hulu. Sick of paying for all the channels just to get the few I watch. I’m sure I will be battling for months to come to get bill taken care of. Be late with a payment and you get perfect English telling you that you owe money and service will be discontinued if you dont pay today. No wonder they are losing millions of subscribers. ATT has done nothing but drive it straight into the ground. I will be leaving them as well..
DirecTV is a joke!…they billed me for the full Sunday ticket price this year when I usually pay 6 monthly installments then told me since I reactivated it on first week of football I can’t pay in installments when I’ve paid that way every year for years..no use calling service. There are no service techs that speak English….I have had nothing but problems with DirecTV all this year..I’m done when my contract is up
My bill went from 200 hundred in August to 287 dollars in October plus we missed the only college game we wanted to watch today to see the Jay Hawks get beat no picture when it rains no picture I’m tried of att! We pay them on time and have never missed one payment but we don’t get to take a dime off our bill for no service!
Over 1/2 of my channels were not working today. I called AT&T and waited on hold for 1hour and 18 mins. It sounded as if they were finally answering & SHOCK….the call went dead. I question if there are ANY humans working there?? Keep in mind this happened 4 months after these jack asses cut off my service saying I had a past due balance of $1,100! Logic would indicate the following: 1) most companies that bill you approx. $110/month will cut you off long before your balance hits $1,100 and 2) the jack asses should check their records for accuracy BEFORE cutting off my service. After a 4 1/2 hour oddessy of phone calls with the infamous AT&T, it turns out that they billed me for all of the equipment involved in a FREE, mandatory upgrade. I thought the upgrade was a scam and researched it & found it wasn’t a scam but, AT&T had been erroneously billing customers for the “free” upgrade. Silly of me to presume that they had gotten their shit together by the time my stuff was upgraded!! The icing on the cake was that they said the couldn’t turn my service back on for 24 to 48 hours until they posted the corrections to my account!!!!!! This should be illegal. They obviously do NOT give a rats ass about their customers. Goodbye AT&T 😂😂😂😂😄😄😄
I guess we all know now one of the main reason why DirecTV subscribers are down by over a million last quarter…and they have the audacity to raise my rates. I am now looking for DishTv or Frontier. ATT is now crap. Never used to be
I think everyone should come together and file a class action lawsuit against Directtv and all other companies for commercials!! I pay $190 a month to watch tv shows and movies. I do NOT pay so i can watch commercials!! Even the Demand is full of commercials and with every show the commercials are every few minutes and are longer than the segments. A hour show is really only around 30-35 min and the rest is commercials that the cable companies are getting paid to play and they make money off of us so we can watch a show that is interrupted with those commercials they are also making $ off. Double Dipping at our expense! Again, we pay to watch tv shows and movies, NOT commercials!!
I’ve had issues with Direct tv for months but I have not called them to fix the issue bc I don’t want to spend 3 hours on the phone being connected to 5-6 different people and having to explain my issues over and over to each person and then jump through hoops resetting the box and clicking on crap to read them codes. Ridiculous!!
I say with the massive amount of dissatisfied customers from Direct TV we should all start a CLASS ACTION LAWSUIT against Direct TV for charging us for services they so obviously cant provide us then not doing anything to correct the issue!! If you agree with me leave a comment I’d like to hear your opinion on this idea!!
I have directv and I was late paying my bill and after I paid they said it would be back on in 2 hours that never happens and now I’m going on the 3rd no directv
I tried to call Direct Tv about the issues I was experiencing, but was put on hold for over an hour, till I finally gave up, this is ridiculous. The price increases that we have seen over the last few months are so out of control. It is definitely time to start looking for other options.
It’s not so much DirecTV as it is AT&t. The customer service for AT&t is horrible horrible.
I was on the phone for an hour and 39 minutes trying to separate my account from my mother’s account and then I got cut off. And every time I would tell the guy trying to guide me through the process that it was going right back to the same feature he would say I understand your frustration well I don’t think they do. I like iDirecTV I’ve been with them for well over 20 years and never had a problem until AT&t bought them. So now I am thinking about going to a different carrier.
My local channels 2 8 11 13 20 26 39 57 have been out since 30 Oct 19. Now I get 3 9 10 12 18 45 …
I looked up on my channels they are channels from Chattanooga Tn.
And my clock went up by 1 hour.
I missing all the new shows.
I was able to find my clock it went from central x to eastern x.
I was able 2 changed it back 2 central x but my stations are still from Tennessee not Houston which I can’t watch I get code 771.
I’m waiting for a second tech 2 come back out to see if they can figure it out.
I loose my local channels every week and have to call and go they their automated service to send a signal to my satellite. This has gone on for at least 8 months, I have called thousand of times, they sent a tech out NOBODY can tell me why! It happens at least once to twice a week. I am sick of calling nobody there knows what they are doing. When it was direct tv I had no problems since ATT there is no SERVICE!!!
Still no service with direct tv this mornimg in melbourne, Fla. Ugh
I was with DirecTV since 1992. I have experienced everything and more that I have read here. Finally moved to location with Xfinity. DirecTV got worse with the AT&T merger. To all the posts here, file a BBB compliant, you will get results, refunds owed, a person to talk to.
I had Direct tv for 6 mnths. , Over 250 times I lost my single and any channel major distortion in my picture. I have a LG high definition 55 inch screen. I will not stay with a company who cannot deliver what they promise, if a company brakes their contract with me I do not feel obligated to keep my contract with them, so instead of going through all the bull-shit I canceled my credit card and got a new one and they weren’t able to get anything from me even though they still keep on trying, screw them. I advise instead of dealing with these assholes whatever payment you use, credit card for example cancel your card, in most cases it does not go against your credit. I have done the same thing with dish we didn’t meet up to their obligations I cancel my credit card and they were not able to collect although my bill is paid on time they could not get the cancellation fee screw tham.
Mines work just fine
AT&T is gonna screw you like they did me. $120 a month and then raised it to $180 a month. Their loyalty department said they can do nothing. So I canceled my service but oh wait even though the bill came for last month today I am still on the hook for another $180 because they just “changed” their policy not pro rating a month. Thieves legally stealing. In your contract it states you can not sue them and they will pay for meadiation in their favor. My advice is to Leave Direct TV AT&T and never look back.
Pricing is outrageous! Customer service is a joke they cannot speak english worth a dam ready to go back to rabbit ears AT&T. are going down the toilet and need to do something quick.
I am on a boat with a domed antenna. DirecTV claims that I do not pay for local channels and it is a local problem even though the boat moves all the time. I am now in Savannah and the Tech department is claiming that it’s the local Savannah problem not DirecTV. Local channels are very important to me but directv does not care. They treat them as an afterthought. I have not had any local channels for over one month. Even the supervisors do not know what is happening. I have had this service for over 10 years but I am now looking to ways to switch.
we experienced choppy screens on Hallmark channel and channel 252 all day yesterday. I didn’t bother to call, I’m just waiting on January when. our contract is over, the rates keep going up and my services were supposed to be bundled but they are not and customer service makes promises to correct but never do nor do they give credit adjustments. I will be taking pictures of everything I return in January.
Since receiving durect tv a yr ago have had so many little issues -wasn’t worth calling in. NOW they are big issues. Every channel is pixelating, get black outs sometimes for 10 minutes at a time. Lost NBC back in July-no relief in sight. If it looks like rain I lose signal. No Spectrum in my area and Xfinity had for 17 yrs-price got too high. Might be going back tho at least I get what I’m paying for. So frustrating and calling is no answer. Get it together!!! You sure aren’t giving any refunds for anything.
I’ve had direct for years, never had issues with reception, the loyalty department has been real good to me, can’t complain about anything, been a good quality service.
Rod in tieton!
This company has a new policy in effect as of 6 months ago. They even advertised it and had articles written about it.
Their new plan is that if you’re not a big dollar subscriber……all the premium channels and multiple TVs connected, then you are not worthy of their time anymore. Your account will be flagged and they’ll let you twist in the wind until you cancel service. THIS IS THEIR ACTUAL PLAN NO KIDDING. Then everyone left will be far more profitable and it’ll raise their per customer revenue numbers. Then, they can sell off the service and go back to mobile networks. They were very proud of this decision in the article written. This is why I left AT&T for good…….never ever to return.
Any TV service is a SCAM
WE cancelled DirecTV, they owed us a Refund on wrongful charges on our account.
They keep sending a BILL for what we supposedly owe, but NO REFUND has been given us.
It’s all a SCAM.
I don’t miss TV at all. Internet keeps me up to date.
Doug
DireCT TV has turned to absolute crap. Our price keeps going up for less. We keep losing local channels. When I called customer service 3 days ago with a billing question, the reps end of the conversation was difficult to understand between a less than good connection (great advertisement for AT&T who owns directtv) and a rep with an extremely heavy accent. TLOML has had direct TV for close to 15 years, but now we’ll be changing to another company within the week.
BELIEVE ME,after being a DirecTV customer for many years, the best thing to do is return the equipment an go to another service. I made the mistake of signing a new contract with At&t an every month it was a constant battle over my balance. It was worth every dollar I spent to get rid of the liars.
Living in Gilmer County Georgia, I have had the same issues of pixelated screensen, black out screens, no data package coming in so that I can not use the DVR. I have no other choice except dish or DirecTV where I live.
No problems with DirecTV but Xfinity sure sucks all around
I was with Direct tv for years decided to try Direct tv now had it for 3 months didn’t like it so went back to direct tv one year contract but what they didn’t tell us was DVR was on two year contract. Raised my price after year up so I cancelled . They made me pay 200.00 for early cancellation on DVR. Not a happy camper. Make sure you get all emails. Still have internet and like it.
Directtv has gotten worst, reading all the complaints make me laugh because I went through the poor customer service last night.
Viewers beware! DirecTV will bill you a “service repair fee of $99” just to restore a satellite alignment caused by mother nature! Despite the FACT the contract states repair for damage the consumer actually causes. Trying to have DirecTV refund the cost of the so-called “repair” I never caused. Looks like it’s time to go to court!
Viewers beware! DirecTV will bill you a “service repair fee of $99” just to restore a satellite alignment caused by mother nature! Despite the FACT the contract actually states repair is for damage to the equipment and what the consumer actually causes. Trying to have DirecTV refund the cost of the so-called “repair” (satellite alignment from a storm that occurred in Phenix City, Alabama). “No damage to the equipment. Repairman said it was not my fault and should not be charged”. Looks like it’s time to go to court!
We have had Direct TV for 10 years and just experienced outages with rain and snow. However, since AT&T has taken over we have lost many channels,service and higher and higher prices for no service almost everyday. They keep you locked in for these contracts that does nothing. The bundle service is a joke. When you call service with problems they never seem to be able to help or explain anything to you. Something must be done with that company.
Let me tell all of you something. I’ve had directv
Since inception. They truly were the greatest and #1 in customer service.
The whole problem here and now is its now owned by AT&T. They have sucked royally in
Everything ever since. The service itself and
The pitiful barley speaking English customer service agents are horrific!! I swear I used to be
Their number one promoter in the world but
It’s now at a level of their mobile phone service.
Absolutely useless!!! One more Channel dispute and I’m out of here. That is the most disturbing part of the new directv to me!!! Give the channel their damn nickel more per customer and move on!!! Don’t believe them for a second that it’s the channels being unreasonable. The old Directv would have NEVER EVER let them channels go out even for a minute. I’ve recently stayed without A CBS channel for 4 months and no refund for that. They tell me to use an antenna which I would have done but I have an electronic degree and MY CBS IS VHF which is much harder to catch than UHF. Sure enough I bought a boatload of stuff to catch one channel and never could catch. Too far from where I live for VHF. Now recently I’ve been having LNB’S going out, multiswitches, etc. I pay for out my pocket and fix myself but I know what I’m doing and I’m not bragging by any means but I know most couldn’t get their selves out of such jams but that may happen with time to parts but this being cheap shit and not wanting to pay the channels, I’ve had it with that!!!! I want my channels at all costs!!!! That’s the reason I’ve always had directv because they always had the best and most channels. If a new channel was coming out, you could put your home on it that we if anyone at all would have it. Right now, check your message section. They’re taking away ESPN classic!!! The old directv would be adding, not taking away. I had the same problem with the channels this weekend and was a little perplexed because I couldn’t fix myself. I keep all my own spare parts and understand what they do so as I tried everything to fix and it was still the same, I gave up. So, I had to check every channel one by one and make sure I didn’t have something set to record from those channels. I’m pretty fed up and never thought I would say this, but I’m close to going with dish network. The problem with them is they are ALWAYS involved in a channel dispute and there are also rumors that these two may be joining forces. Blahhhhhh!!!!
Don’t know what to do now but I like satellite over cable or streaming is because 99% of the time if you have something wrong then it’s you!!
Meaning, I can figure out and fix myself. This weekend was an anomaly, where they were the problem. But let’s not call it directv anymore because it’s not even close to the same company. This is AT&T!!!!! They are a joke, just like their mobile phones and they are company.
So, to end this conversation I want people to know that if you are not with Verizon wireless you are so far in second place that there’s not
Enough verbs to describe the desripancy between the two. Don’t be a fool!!!! I know what I’m talking about and have the degrees and pics of them to prove it. I won’t get into complex stuff that the average person wouldn’t understand but forget the commercials, don’t believe any of the hype. When it comes to mobile VERIZON RULES OVER EVERYONE!!!!
and yes I know I’m with AT&T for TV but it USED to be directv!!! The Verizon of TV!!! It’s completely 100% an AT&T company now, therefore all these problems we never use to have!!! And as far as internet, I don’t even know what to say about that. They put the fiber in the ground at my home almost 8 years ago and still don’t offer anything whatsoever!!! What a joke!!!
I’ve had att cell phone service going back thru Cingular to Southwest bell and have never had problems with them! Never! We went with DirecTV after att bought them…..I hate it! But dish wasn’t any better when we switched! I will get rid of directv as quick as contracts expires though! But I love my cell phones!!
This is like the 3rd time in as many months! Why are we paying for this non-service?