Schell Games and Innersloth are back with a bang with Among Us 3D launched on May 6, 2025. The game features a similar setting to its original counterpart, Among Us, but it comes with a brand new 3D world. But that’s not it. Among Us 3D brings new game modes, new mechanics, and more, keeping the original spirit of the party betrayal theme intact. That said, if you were looking to dive in but, after selecting the in-game language and entering your email address in-game, you aren’t receiving the confirmation email, well, you aren’t alone in this. There have been numerous reports from players encountering this same issue where they are unable to verify their accounts simply because the game doesn’t send a verification email. So, what to do? Is there any fix yet? These are the common questions you might have. Well, consider reading this guide for more details on the same.
Among Us 3D uses KWS or Kids Web Services for the verification process in case the person who is trying to log in to the game is below 18 years of age. Even by mistake, if the game sets your account as under 18, then you will have to wait for the KWS verification mail and click on the link to get access to the game. But here comes the issue. The KWS system isn’t working as intended, as multiple players haven’t received any email. What’s worse is that you can’t access the in-game menu or close the game. Pressing Alt+F4 is the only way out. Luckily, the official team has responded to this issue.
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Among Us 3D Verification Email Not Received Issue: Is there any fix yet
As per the official Player Support Steam account of Schell Games, the verification email can take a few hours to be delivered. This is most likely due to the recent influx of players diving into the game. Here’s what they said exactly:
Thank you for signing up to keep your account safe! Please be patient, unfortunately the verification email can take a couple of hours to be delivered. Be sure to check all email inboxes, including your spam filter to ensure you see it when it arrives. If after a few hours it still doesn’t show up, please reach out to our Player Support team at https://schellgames.atlassian.net/servicedesk/customer/portal/1/group/1 so we can help you work through the issue. We apologize for the inconvenience.
So, it’s best to wait for a few hours and then check all the email inboxes, including spam, to verify whether you’ve received the email. If not, then you can try these workarounds:
Remove connected email from KWS and try again
A player was able to bypass this issue by simply removing KWS from their email that’s selected for the same and then when they entered the game, they registered their email again and bypassed the issue. You can also try the same.
Restart
Another player confirmed that after restarting Among Us 3D multiple times, they were able to fix this issue. You can also try the same. But they also mentioned that the issue returned after a while.
Set the right age
If you are above 18 years old, then this issue should not bother you. Once the game realizes that the player is over 18, it doesn’t need KWS to verify the same, and you’ll be able to play Among Us 3D with ease.
Reinstall
If the issue persists, you can try reinstalling the game and signing in again. This might be the ultimate solution to the issue so give it a try.
Contact Support
As mentioned by the Player Support Steam Account of Schell Games, you can contact the official Schell Games support team by clicking here and raising a support ticket regarding the same issue.
For now, these are the only workarounds worth trying. We recommend you wait and then the verification email should appear. That said, if you find this guide informative, consider visiting DigiStatement for more such interesting content on all things gaming.
