The VAL 43 error code on Valorant is accompanied by the message “There was an error connecting to the platform”. This may lead you to think that you can solve the error by simply reconnecting to the Internet, but that is not the case. Let’s look at the steps you need to take in order to solve the problem.
Stop all background Valorant functions.
Firstly, make sure the game is not active on your device. Now, go into the Task Manager and “Force Stop” all applications that are related to Valorant, Vanguard, and RiotGames. Now, go into the Windows search function and search this phrase up: %localappdata%\VALORANT\save. Alternatively, you can go into the folder where Valorant’s game files are stored, and click on “Saved”
Delete files.
Once here, you will need to delete some files and folders. Don’t worry though, we aren’t deleting anything vital to the functioning of the game! The first set of files to be deleted is located in the “Logs” folder. Make sure you get all of them! Next, go back to the root folder and look for the folder named “Config”. Here, enter “CrashReportClient” and delete all the folders within it.
Reboot your device.
Once you have deleted the required files, the next step is to restart your device so that the changes can be resolved into Vanguard and RiotGames applications.
You’re good to go!
If you’ve followed the steps carefully, the VAL 43 error should now be fixed! Log into Valorant and game as usual.
However, if, for some reason, the error persists, you may need to get in touch with Valorant Support. There is a good chance that they come up with a fix for you since this is a relatively minor error and RiotGames has a pretty good reputation when it comes to supporting its users.
