The wait is over as Pokemon Home is finally available on the Nintendo Switch. Players can rejoice as its mobile app is also available for iOS devices. Pokémon HOME is a cloud service for Nintendo Switch and compatible mobile devices designed as a place where all Pokémon can gather.
However, many players are experiencing issues with the mobile app. They are getting an error message while connecting to Nintendo Account. You can check the complaints of a few users.
Some players have told that players should not use the touch ID & Face ID method. Manual entering of Login ID & Password has worked for them. So, you can give this workaround a try. It is the first day of the launch, so the servers are currently overloaded which is resulting in connection errors for many players.
Rest assured, we are keeping a close tab on this issue, and will update you with more information whenever it arrives. Meanwhile, you can check the official requirements & troubleshoot guide.
Pokémon HOME Troubleshooting on your mobile device
Pokémon HOME System Requirements and compatibility
Minimum requirements for Apple iOS and Android operating systems:
- Apple iOS 9 or later
- Android 6.0 or later, 64-bit
Important notes:
- Compatibility is not guaranteed for all devices that meet iOS or Android requirements.
- Functionality on all devices, including tablets, is not guaranteed.
Enable Location Services
To turn Location Services on or off for your mobile device, follow the steps outlined for your operating system below.
Apple iOS:
https://support.apple.com/en-us/HT207092
Android:
https://support.google.com/accounts/answer/3467281?hl=en
Note: the links above take you to sites not created or maintained by The Pokémon Company International.
Unable to scan code
Ensure Location Services are enabled as described above.
Code not received
It may take some time before your code is reflected in the app, so please try the following:
- Restart the app.
- Restart your device using a stable internet connection
