Centrelink offers income support and other payments to Australians. Centrelink is a part of Services Australia which is an Australia Government department offering payments and services on behalf of various government programs that include Medicare and Child Support along with Centrelink.
You can use the Centrelink app to access the Centrelink services. The app makes it easier for you to do the Centrelink business online. For using the app, you need a myGov account linked with your Centrelink online account. With the help of the app, you can see and update your personal details which also includes study details. You can report your employment income and see and update the family income estimate and payment choices and also check your payments.
The app allows you to upload documents to Centrelink and see your Child Care Subsidy details, You can apply for or pay back an advance payment. You can track the progress of various online claims and view the Centrelink letters. You can also view the Centrelink appointments in your personal calendar and set reminders. You can view the digital copies of the Centrelink concession and health cards. You can use the myGoc sign in details and create a myGov PIN for signing in to the app.
Overall, the app has all the facilities that you need. But the app has also been experiencing an internal issue that has been reported by users. Users are facing the ‘Service not available’ error. A user said that he tried to upload his documents through the app but the ‘Service not available’ error appears on his screen. A user said that he had only one document left to upload but he is not getting the option in the drop down as it keeps getting the error message ‘Service not available’. Another user said that the site was lagging a lot and so he tried to apply for his advance through the app but the app said ‘Service not available’.
A user said that he tried to update his contact details in the app but the ‘Service not available’ error appeared when he opened the page. Users have mentioned that their network is fine and the site can be opened through their computer but they are not able to do the same in the app. Some users said that they tried to update their profile but the ‘Service not available ‘ error didn’t let them do it. If you are getting the same error in the Centrelink app, you can follow these steps to fix the issue by yourself –
- Call Centrelink customer care number at 1300169468 and check if there is some server issue going on in the app.
- Delete and reinstall the app.
- Clear the data of the app in your phone settings and see if the problem still exists.
- Open the app in another device with the same account and see if it is facing the same issue.
- Switch off your phone, restart it and relaunch the app.
- Log out from your account and log in again.
