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Home News

Centrelink App not working in 2021 : Here’s how to fix it

by Anupal Sraban
March 13, 2021
in News, Technology
Centrelink app logo

Centrelink Master Program, also known as Centrelink is a Service Australia master program of Australian Government. It offers a range of government payments and services for retirees, unemployed, families, carers, parents, people with disabilities, Indigenous Australians, students, apprentices and people from various culture and linguistic backgrounds and also offers services at times of major change. Most of the services of Centrelink are the disbursement of social security payments. The purpose of Centrelink is to help people become self-sufficient and support those who need any help.

In order to qualify for Centrelink, your age must be 60 years or over and receiving JobSeeker Payment, Partner Allowance, Widow Allowance, Parenting Payment (Partnered), Sickness Allowance or Special Benefit and have been in continuous receipt of one or more of those payments for nine months or more. It initially commenced in early 1977 as a government agency of the Department of Social Security under the trading name of Commonwealth Services Delivery Agency.

Despite being so old and popular, Centrelink app has faced some issues. Users have recently reported a problem where they said that the app is not working. There was a situation recently where it was said that because millions of Australians have joined the queue for 2 months for assistance, the app is not functioning properly. After all this was over, still users were facing a lot of issues in the Centrelink app.

Users have reported that they are not able to sign in to the app. Some have reported an error message which says ‘Service Unavailable’. A few other users said that their session was automatically getting timed out. A user said that she was not able to see CCS section. A user said that the app doesn’t work when he tries to upload documents. Some users said that they were not able to access their digital wallet and HCC. If you are facing the same issues while using the Centrelink app, you can follow these steps to fix the issue by yourself –

  1. Remove and reinstall the app.
  2. Clear the data of the app in your phone settings.
  3. Check the speed of your internet connection.
  4. Install the app on another device and check if it is still not working.
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